Help Center

How can we help?

Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

How do I add my pet to PawPal Voice?

Open the app and tap the '+' button on the home screen. Fill in your pet's name, species, breed, and date of birth. You can add as many pets as you need.

How does the AI assistant work?

PawPal Voice uses advanced AI to answer questions about your pet's health, nutrition, and behavior. Simply type or speak your question and receive a calm, informed response. The AI considers your pet's profile and history for more accurate answers.

Can I trust the AI's health advice?

PawPal Voice provides general guidance and information to help you make informed decisions. It is not a substitute for professional veterinary care. Always consult a licensed veterinarian for diagnosis and treatment.

How do I set up reminders?

Tap the Reminders tab and select 'Add Reminder'. Choose the type (vaccine, grooming, medication, etc.), select your pet, set the date and time, and enable notifications. PawPal will alert you at the right time.

Is my pet's data private and secure?

Yes. Your data is encrypted and stored securely. We never sell your personal information to third parties. You can read our full Privacy Policy at pawpalvoice.app/privacy.

How do I delete my account and data?

Go to Settings → Account → Delete Account. This will permanently remove your account and all associated pet data. This action cannot be undone.

The app is not sending reminders. What do I do?

Make sure notifications are enabled for PawPal Voice in your iPhone Settings → Notifications → PawPal Voice. Also check that Do Not Disturb mode is not blocking alerts.

Can I use PawPal Voice for multiple pets?

Absolutely. PawPal Voice supports unlimited pet profiles. Each pet has their own health history, reminders, and AI conversation context.

Contact Us

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Email Support

Send us a message and we'll respond within 24 hours.

Send email

support@pawpalvoice.app

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Privacy Requests

Data deletion, access requests, and privacy questions.

Contact privacy team

privacy@pawpalvoice.app

Response time

We typically respond within 24 hours on business days.