Legal
Privacy Policy
We believe your pet's data — and yours — deserves the same care we help you give your pets.
Last updated: May 15, 2026
PawPal Voice ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PawPal Voice mobile application and website. Please read this policy carefully.
1. Information We Collect
- Pet profile data: Name, species, breed, age, weight, medical history, and vaccination records you enter for your pets.
- Usage data: How you interact with the app, features used, and session information to improve your experience.
- Device information: Device type, operating system version, and app version for technical support and optimization.
- Voice and text input: Queries you submit to the AI assistant to provide accurate, contextual responses.
2. How We Use Your Information
- To provide and personalize the PawPal Voice AI assistant experience.
- To send reminders and notifications for vaccines, grooming, and appointments you have scheduled.
- To improve the accuracy and relevance of AI responses over time.
- To provide customer support and respond to your inquiries.
- We do not sell your personal data to third parties.
3. Data Storage & Security
- Your pet data is stored securely using industry-standard encryption (AES-256).
- Data is stored on secure cloud servers with access controls and regular security audits.
- We retain your data as long as your account is active. You may request deletion at any time.
4. AI Assistant & Third-Party Services
- PawPal Voice uses AI technology to power its pet care assistant. Queries are processed to generate responses and are not used to identify you personally.
- We may use third-party services (such as analytics and cloud storage providers) that have their own privacy policies.
- These providers are contractually obligated to protect your data.
5. Children's Privacy
- PawPal Voice is not directed to children under 13. We do not knowingly collect personal information from children under 13.
- If you believe a child has provided us personal information, please contact us immediately.
6. Your Rights
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may update or correct your information within the app at any time.
- Deletion: You may request deletion of your account and all associated data.
- Portability: You may request an export of your pet's health data.
- To exercise any of these rights, contact us at privacy@pawpalvoice.app
7. Notifications
- With your permission, PawPal Voice sends push notifications for reminders and health alerts.
- You may disable notifications at any time through your device settings.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.
- Continued use of PawPal Voice after changes constitutes acceptance of the updated policy.
9. Contact Us
- If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@pawpalvoice.app
- Support: pawpalvoice.app/support